Refund and Exchange Policy

We want you to have the best experience with our fragrances. Please read our policy carefully before making a purchase.

Our Exchange Policy

We offer a free exchange if your perfume bottle arrives damaged. If the glass is broken or the bottle is leaking when you receive it, we will send you a new one at no extra cost.

Our Refund Policy

We do not offer cash refunds. Once a purchase is made, it is final. We only provide replacements for damaged items.

Conditions for Exchange

To keep our process fair, please note the following rules:

We only exchange items if the bottle is physically damaged.

We cannot offer exchanges or refunds if you do not like the scent.

We cannot offer exchanges if the fragrance feels too strong or too light for your taste.

How to Claim

If your bottle is damaged, please contact us within 24 hours of delivery. We highly recommend filming a video while you open your parcel. This video helps us verify the damage and speed up your free replacement.