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FAQs
Have a question ? We are here to help.
Is the shipping free?
Delivery charges are Rs. 199 all over Pakistan. Delivery is FREE on orders above Rs. 3,999.
When will I receive my item?
Your order is processed and shipped within 1-2 business days, and you will receive an e-mail confirmation once it is placed. Delivery takes 2-3 days in Karachi and 3-4 days in other cities across Pakistan.
Can I change or return my item?
We offer a free exchange if your perfume bottle arrives damaged (broken glass or leaking). Please contact us within 24 hours of delivery - a short unboxing video helps us verify the damage quickly, and we will send you a replacement at no extra cost. We do not offer cash refunds, and exchanges are only for damaged items.